SHIPPING & RETURNS
Ontario Cannabis Shipping – Fast, Discreet Delivery with Canada Post
High On A Hill proudly offers Ontario-wide cannabis shipping through Canada Post, providing safe, reliable, and discreet delivery to customers across the province.
Whether you're ordering from Toronto, Ottawa, Hamilton, London, or anywhere in Ontario, we ensure your cannabis products are securely packaged and shipped with care. All orders are processed promptly and sent via trusted Canada Post service to ensure dependable transit times.
Secure & Discrete Shipping
Your privacy matters. Every order is professionally packaged in plain, discreet shipping materials to protect both your confidentiality and product quality.
Tracking provided on every order
Once your order has shipped, you will receive a Canada Post tracking number via email so you can monitor your delivery in real time.
High On A Hill is committed to providing fast, compliant, and dependable online cannabis delivery across Ontario making it easy to shop premium products from the comfort of your home.
Return & Exchange Policy
At High On A Hill, we are committed to providing premium cannabis products and exceptional customer service. Due to Ontario cannabis regulations, all sales are final — however, we’re here to help if something isn’t right with your order.
Cannabis Products – Final Sale
In accordance with Ontario cannabis retail laws, all cannabis products are non-returnable and non-exchangeable once they leave our possession. This policy ensures product safety, quality control, and regulatory compliance.
We cannot accept returns for:
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Opened cannabis products
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Used products
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Products returned due to personal preference
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Orders shipped and delivered successfully
Damaged, Defective, or Incorrect Items
If you receive:
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A damaged product
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A defective product
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An incorrect item
Please contact us within 48 hours of delivery.
To assist you quickly, include:
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Your order number
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Clear photos of the product and packaging
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A brief description of the issue
Once reviewed, we may offer:
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A replacement (where permitted)
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Store credit
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A resolution consistent with Ontario retail cannabis regulations
Shipping Issues
High On A Hill ships Ontario-wide using Canada Post. If your package is delayed, lost, or arrives damaged in transit:
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Contact us immediately.
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We will initiate a review with Canada Post using your tracking number.
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Resolutions are handled on a case-by-case basis.
Please ensure your shipping address is correct at checkout, as we are not responsible for delivery issues caused by incorrect customer information.
Customer Support
We stand behind the quality of every product we carry. If you have questions about your order, product quality, or eligibility for review, please contact our customer support team and we will respond promptly.
High On A Hill is committed to safe, compliant, and responsible cannabis retail across Ontario.