Store Policy | High On A Hill – Ontario Cannabis Retail

High On A Hill is a licensed Ontario cannabis retailer committed to safe, responsible, and compliant cannabis sales. This Store Policy outlines our age verification requirements, shipping practices, returns policy, payment terms, and customer responsibilities when purchasing cannabis products online or in-store.

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We proudly serve customers across Ontario with secure ordering and discreet delivery.

Age Verification – 19+ Only

High On A Hill strictly follows Ontario cannabis laws.

• You must be 19 years of age or older to purchase cannabis.

• Valid government-issued photo ID is required for in-store purchases.

• Age verification may be required for online orders and at delivery.

• Orders may be refused or cancelled if age requirements are not met.

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We reserve the right to refuse service to anyone unable to provide valid proof of age.

Cannabis Product Sales – Final Sale Policy

Due to Ontario cannabis retail regulations, all cannabis products are final sale.

We cannot accept returns or exchanges for:

• Opened cannabis products

• Used products

• Orders returned due to personal preference

• Successfully delivered shipments

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If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the product and packaging

• A brief description of the issue

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All concerns are reviewed in accordance with Ontario cannabis compliance standards.

Ontario-Wide Cannabis Shipping

High On A Hill offers secure Ontario cannabis shipping using Canada Post.

• Orders are packaged discreetly to protect your privacy.

• A Canada Post tracking number is provided once your order ships.

• Delivery times may vary based on location within Ontario.

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Customers are responsible for entering accurate shipping information at checkout. High On A Hill is not responsible for delays caused by incorrect addresses or carrier disruptions.

Order Processing Times

• Orders are processed during regular business hours.

• Processing times may vary during holidays or high-volume periods.

• You will receive confirmation emails when your order is placed and shipped.

Payment Policy

We accept approved payment methods displayed at checkout.

• Payment must be completed before order fulfillment.

• Orders suspected of fraud may be cancelled.

• We reserve the right to refuse or cancel any order at our discretion.

Privacy & Discreet Service

High On A Hill respects customer privacy.

• Personal information is used solely for order processing and communication.

• We do not sell or share customer data.

• All shipments are sent in plain, discreet packaging.

Right to Refuse Service

High On A Hill reserves the right to:

• Refuse service for policy violations

• Cancel suspicious or non-compliant transactions

• Deny sales that conflict with Ontario cannabis regulations

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We are committed to responsible cannabis retail and community safety.

Contact High On A Hill

If you have questions about our Store Policy, shipping, compliance, or your order, please contact our support team for assistance.

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